How long have you been in business?

Pronto has been in business since 2001. Today, our facility spans about 10,000 ft2 and we employ 20 people.

What file types do you accept?

We accept native file formats from the following computer programs: SolidWorks, Pro/ENGINEER and Rhino. We also accept .igs, .stp, and .stl file formats.

What’s an STL file?

STL is a neutral file format used specifically for rapid prototyping and available on most CAD programs.

Can you work from a sketch or a DXF file?

Yes, but we’ll have to convert your work to a 3D file. Additional fees may apply for this work.

What resins are available for 3D printing?

  • ABS is the most popular for its durability and because it can be post-processed or finished.
  • Acrylic polymers
  • Polycarbonate
  • Polycarbonate/ABS
  • Flexible resins similar to rubber

Are coloured resins available?

Yes! Prototypes made from ABS can be printed in seven different colours: white, green, red, yellow, blue, steel grey or black. If you do not specify a colour, your parts will be printed in white. The available colours in acrylic polymers are white, black, blue and translucent.

Are there additional fees for coloured resins?

There are no additional fees for any of the coloured ABS resins. A $50 fee applies to acrylic polymer parts.

Do you offer high-resolution SLA?

Yes. It’s an SLA system called Viper.

How durable are 3D-printed objects?

It depends on the material used. Unlike 3D-printed objects used exclusively to validate part appearance and dimensions, those made from ABS have a level of mechanical performance that allows for their use in functional tests.

Is post-processing required?

Post-processing is not required. The model will keep its shape and accuracy indefinitely under normal conditions. Most resins can be sanded, drilled, threaded and painted.

Are there 3D printing size limits?

No. If the prototype is larger than the construction area, the CAD file will be divided and printed as separate parts and then bonded together. Additional fees will apply in these cases.

What is the turnaround time for 3D printing?

The production time depends on part dimensions and complexity, but can be as quick as a few hours. Speak to our technical representatives for a quote and delivery timeline.

What happens if there are errors in the 3D file?

We will verify your file upon reception to ensure that it can be printed correctly. We will contact you if we foresee any problems. You can make the corrections yourself, or we can do it for you for an additional charge.

Do you offer finishing?

Pronto offers a complete finishing service. Click the Surface Painting and Finishing tab in the Services section of our website to learn more.

How can I get a quote?

Contact our technical representatives or fill out the form on our website under the REQUEST A QUOTE section at the bottom of the page.

How long does it take to receive a quote?

Most quotes are sent the same day for 3D printing and within two days for urethane parts casting.

When will the parts be ready?

That depends on their size and quantity and the finish level requested. Involving us as early as possible in the project improves our quality of work and ability to deliver the project within the desired timeline.

Can I use my own shipping account?

Absolutely.

Do you deliver outside Canada?

Yes. However, you will have to factor in extra time for customs clearance.

What forms of payment do you accept?

We accept payment by check, Visa, Mastercard and PayPal.

For what kind of situation should I consider urethane casting for prototypes?

When you need more than 5 units. Click the Urethane Prototype Part Casting tab in the Services section of our website to lean more.

Are there size limits for urethane casting?

We’ve cast everything from minuscule valves for space shuttle program experiments to large 360-litre waste disposal containers. For more information, see the Portfolio section of our website.

What colours can you replicate?

We can replicate any colour. We can work from a Pantone sample, paint sample or existing part.

How long does it take to receive urethane cast prototypes?

It usually takes a week to print and finish the matrice. The silicone mold is cast in the second week and production of the parts starts on the third week. The earlier you involve us, the better our response and ability to deliver the parts within the required time frame.

How many parts can you make from one mold?

We can usually cast around 25 parts from a mold, but this varies with the complexity of the part. We will suggest various alternatives when a large number of parts is required. For more information, please contact one of our technical representatives.

What do you recommend for bonding parts?

Whether you’re bonding two parts or repairing a damaged part, we recommend that you contact us as there are different adhesives for different materials and applications.

What do you recommend for cleaning painted prototype parts?

We recommend using a soft cotton cloth and window cleaner.